Apple Specialist

Frequently Asked Questions

I need to bring my computer in for service

Before you bring your computer in, there are a couple of quick fixes you can try first. Like resetting the PRAM or reseting the SMC. You should also make sure you have a current backup of your data before you bring in your computer. If a disc is stuck in your optical drive, you can try restarting with the eject button or the mouse/trackpad held down.

There is an application called something like mac defender on my computer, how do I get rid of it?

Please see this Apple Knowledge Base article for details on avoiding and how to remove mac defender.

My computer is under warranty, can I bring it in?

We are an Apple authorized service provider, and can repair your computer under apple’s warranty coverage. You can check the coverage of your computer on apple’s website. If you purchased AppleCare with your computer, but did not register it before your 1-year warranty expired, you will need to call Apple at 1-800-275-2273 before you bring your computer in. Apple’s warranty covers faults and failures in the manufacturing of the hardware, and does not cover software issues, incidents like drops or liquid spills, or your responsibility of keeping your data safe. Issues not covered under the warranty will be billed at hour hourly rate.

What are your labor charges?

 We charge $95/hour, with a minimum charge of $50. It is important that you keep your data safe, if you do not have a current backup, we charge a $50 fee to backup/recover your data before working on your computer.

How do I backup my data?

The easiest way is to use Time Machine, which is included with OS X 10.5 and later. All you need to use it is an external hard drive. Usually when you attach an external drive, your Mac will ask you if you want to use it for Time Machine, and you can simply accept. Otherwise, you will just need to launch System Preferences, select Time Machine, then choose your disk to back up to. Time machine will make hourly backups for the last day, daily backups for the last week, and weekly backups as long as your drive has free space. Afterwards, it will automatically replace older backups with new ones.

What is the difference between memory and storage?

Memory, also called RAM, is what the computer uses to active programs. Storage, usually the hard drive, is where the computer stores long term data. Think of RAM as your desk space, and the hard drive as your filing cabinets. The more desk space you have, the more efficiently your can work.

Do you carry the iPad?

We do. There are so many models available that we may not have them all in stock at any given time. We are more than happy to special order your preferred model, and they usually arrive within 5 days. If you'd like, you can place an order at our web store and pick it up in store when your order arrives. No need to leave the house!

Do you carry the iPod Shuffle?

No, we do not.

Do you sell refurbished computers?

Occasionally. When we do have refurbished computers we will post them on our Facebook page - all the more reason to "like" us on Facebook!

Do you service iPods?

No, we do not. You can visit Rapid Repair where they offer parts and mail in repair service

I need data recovered from a drive, can you do that?

We offer limited data recovery services. If you have accidentally deleted a file, you can often restore it from a Time Machine backup. We often can get data off of drives that are starting to show signs of failure or corruption, but sometimes professional data recovery may be needed. You would then need to contact DriveSavers, and you can use the referral code DS13901 for an additional discount.

My administrative password has changed after having my computer in for service

If we have installed an OS X operating system on your computer or performed other system-related service to your computer, we may have set or changed your password.

Your new password will be: passw0rd

Note that the number “0” is used rather than the letter “o”.

You can then reset your password from system preferences.

My battery doesn't last as long as it used to

As batteries age, they can be 'used up'. Most portables have an estimated battery life of 300 charge cycles, while newer portable batteries have an estimate of 1000 charge cycles. You may need to calibrate your battery for maximum efficiency, see this article on calibrating your battery. If you are running snow leopard or later and when you click on your battery icon you may get a notification detailing the status of your battery.

How long does service take?

Our normal turn around time is 3 - 5 days.

If you would like to know how many repairs we currently have in line you can call us at 707-825-7100 or email Beth

Can I check the status of my repair or order online?

Yes! 

You can check the status of your repair or order by going to shop.simplymacintosh.com and selecting "order lookup". You can enter your document number (including the S or O) and the email address that you provided and you will receive a real-time status update!